- Visit https://www.herbsmithinc.com/my-account/
- Enter your login credentials
- Navigate to the "Payment Methods" tab or visit https://www.herbsmithinc.com/my-account/payment-methods/
- Click "Add Payment Method"
- Enter your card number, expiration date, and CVC code.
- Click "Add Payment Method" again * If you added successfully, it will take you back to https://www.herbsmithinc.com/my-account/payment-methods and a green pop-up will appear. See the below screenshot.
- Next visit the tab "Scheduled Orders" or visit https://www.herbsmithinc.com/my-account/scheduled-orders/
- Find the autoship order you would like to update and click on the payment method dropdown
- Click on the card that you would like to use on your autoship order.
- Once selected, you should see your autoship order turn blue with a 4 dots spinning. Once the screen goes back to white, you know that this information has been saved.
- Lastly, check your autoship details.
- IS YOUR AUTOSHIP SET TO PROCESS? See the red box bottom in the screenshot below. It should say "PAUSE SCHEDULE" if the autoship is active. If it says "RESUME SCHEDULE" like the below screenshot then it is NOT active. In which case you can just click on "RESUME SCHEDULE" to activate it again.
- IS YOUR AUTOSHIP SET TO A DATE IN THE FUTURE? You also need to review the date at the top. If this date is set in the past, then you need to update it to a date in the future. If you need your autoship to process ASAP, then you need to reach out to support by emailing us at info@herbsmithinc.com, messaging us on Facebook, or texting us at +18336587243.
IF YOUR AUTOSHIP FAILED TO PROCESS BECAUSE OF YOUR PAYMENT METHOD AND YOU HAVE FOLLOWED THE STEPS ABOVE - YOU NEED TO CONTACT CUSTOMER SUPPORT TO MAKE SURE THAT YOUR FAILED ORDER REPROCESSES AND DOES NOT CREATE A DUPLICATE ORDER.
Please don't hesitate to email us at info@herbsmithinc.com, message us on Facebook, or text us at +18336587243 to have a member of our team call you.